Privacy Policy

Welcome to Stone Vegas (“Stone Vegas,” “we,” “us,” or “our”), available at https://stonevegas1.com/ (the “Website”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process your personal information when you visit our Website, create an account, use our gaming services, contact support, participate in promotions, or otherwise interact with us.

This Privacy Policy is designed for users located in Canada and is intended to reflect applicable privacy principles under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy laws and other legal obligations that may apply to online gaming operators.

By using the Website or our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The Website is operated by:

Stonevegas Online Casino

Email: support@stonevegas1.com
Privacy Contact Email: [email protected] or other dedicated email

If you have questions about this Privacy Policy or about how we handle your personal information, please contact us using the details in the Contact Us section below.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

the Website;
registration and account management;
deposits, withdrawals, and payment-related activity;
identity verification and compliance checks;
customer support communications;
promotional campaigns, bonuses, and loyalty programs;
surveys, feedback forms, and marketing communications;
cookies and similar tracking technologies;
security, fraud prevention, and responsible gaming measures.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our Website. We are not responsible for the privacy practices of third parties.

3. Eligibility and Age Restrictions

Our services are intended only for individuals who are legally permitted to participate in online gaming in their jurisdiction.

For users in Canada, minimum legal age requirements may vary by province. In most provinces and territories, the minimum age is 19 years, while in Alberta, Manitoba, and Quebec the minimum age is generally 18 years. You must not use the Website if you are below the legal age applicable in your province or territory, or if online gambling is prohibited where you are located.

We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from an underage person, we will take steps to delete that information and close the related account, subject to legal and regulatory requirements.

4. What Personal Information We Collect

We may collect the following categories of personal information.

4.1 Information You Provide Directly

When you create an account, contact us, participate in promotions, or use our services, we may collect:

full name;
date of birth;
residential address;
billing address;
email address;
phone number;
username and account credentials;
payment-related details;
communication preferences;
security questions or account verification details;
any information you provide in chats, emails, contact forms, or support requests.

4.2 Identity Verification and Compliance Information

To comply with legal, regulatory, anti-fraud, and responsible gaming obligations, we may collect or receive:

government-issued identification details;
copies or images of identity documents;
proof of address documents;
source of funds or source of wealth information where required;
payment instrument ownership details;
age and identity verification results;
sanctions, politically exposed person (PEP), or fraud screening results;
self-exclusion or responsible gaming status where applicable.

4.3 Transaction and Gaming Activity Information

We may collect:

deposit and withdrawal history;
betting, wagering, and gameplay activity;
bonus usage and promotion history;
wins, losses, and account balance data;
game preferences and usage patterns;
account changes and login history.

4.4 Technical and Device Information

When you use the Website, we may automatically collect:

IP address;
browser type and version;
device type, identifiers, operating system, and language settings;
referral URLs;
date/time stamps;
log files;
approximate geolocation derived from IP address;
cookie identifiers and similar tracking data;
usage analytics and navigation behavior.

4.5 Information From Third Parties

We may receive personal information from:

payment service providers;
identity verification vendors;
fraud prevention and risk monitoring providers;
analytics and marketing providers;
customer support software providers;
regulatory bodies and self-exclusion databases, where applicable;
affiliates and advertising partners;
public databases or publicly available sources, where permitted by law.

5. How We Use Your Personal Information

We use personal information for the following purposes:

5.1 To Provide Our Services

to create and manage your account;
to process deposits, withdrawals, and payments;
to provide gaming, promotional, and support services;
to communicate with you about your account and transactions.

5.2 To Verify Identity and Eligibility

to verify your age, identity, and location;
to determine whether you are legally eligible to use the services;
to comply with know-your-customer (KYC), anti-money laundering (AML), and fraud prevention requirements.

5.3 To Maintain Security and Integrity

to detect, investigate, and prevent fraud, cheating, account abuse, collusion, money laundering, bonus abuse, chargebacks, and other prohibited activity;
to secure the Website, systems, and user accounts;
to troubleshoot technical issues and enforce our Terms and Conditions.

5.4 To Meet Legal and Regulatory Obligations

to comply with legal requests, court orders, regulatory inquiries, and licensing requirements;
to maintain required books, records, and audit trails;
to respond to law enforcement or competent authorities where required by law.

5.5 To Improve the Website and User Experience

to analyze how users interact with the Website;
to improve functionality, games, customer support, promotions, and site performance;
to personalize content, offers, and user experience where permitted.

5.6 For Marketing and Promotions

to send promotional emails, SMS messages, or other communications, where permitted by law and subject to your preferences;
to inform you about bonuses, events, new games, and offers;
to measure campaign effectiveness and improve marketing relevance.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email, adjusting your account settings, or contacting us.

5.7 For Responsible Gaming

to monitor player behavior for indicators of harmful gambling patterns;
to apply account restrictions, cooling-off periods, deposit limits, or self-exclusion tools;
to comply with responsible gaming obligations.

6. Legal Basis and Grounds for Processing

Where applicable under Canadian privacy law and comparable standards, we collect, use, and disclose personal information with your consent, where required, or as otherwise permitted or required by law.

Depending on the context, our processing may be based on:

your consent;
the need to provide requested services and operate your account;
compliance with legal and regulatory obligations;
legitimate business purposes, including fraud prevention, security, service improvement, and responsible gaming, where such purposes are appropriate and lawful.

7. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate the Website and improve your experience.

7.1 Types of Cookies We May Use

Strictly Necessary Cookies — required for core site functionality, account login, security, and payment processing.
Performance and Analytics Cookies — help us understand site traffic, usage patterns, and technical performance.
Functionality Cookies — remember your preferences, language, region, and account-related settings.
Advertising and Marketing Cookies — used to deliver more relevant ads, track campaign performance, and manage affiliate attribution where permitted.

7.2 Cookie Choices

You can manage cookies through your browser settings. Disabling some cookies may affect the functionality of the Website. Where required by applicable law, we will request consent before placing non-essential cookies on your device.

For more detail, you may also publish a separate Cookie Policy linked from the footer.

8. How We Share Personal Information

We do not sell your personal information in the ordinary commercial sense. We may disclose personal information to the following categories of recipients where necessary and lawful:

group companies, affiliates, and corporate partners;
payment processors and financial institutions;
identity verification and KYC providers;
fraud detection, AML, and risk management providers;
hosting, cloud storage, infrastructure, and IT security providers;
customer support and CRM providers;
analytics, attribution, and marketing service providers;
game providers, platform providers, and software vendors;
auditors, legal advisors, insurers, and professional advisors;
regulatory authorities, licensing bodies, law enforcement, and governmental agencies;
courts, tribunals, or parties involved in legal proceedings;
potential buyers, investors, or successors in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We only share personal information to the extent reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

9. International Transfers of Personal Information

Your personal information may be stored, accessed, or processed in jurisdictions outside your province, territory, or Canada, including where our service providers, affiliates, or infrastructure providers operate.

When information is transferred outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with local law.

We take reasonable contractual and organizational measures to protect personal information when it is processed by third parties or transferred across borders.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, regulatory, tax, accounting, audit, dispute resolution, fraud prevention, security, and enforcement purposes.

Retention periods may vary depending on the type of information and applicable legal requirements. In the gaming context, certain account, transaction, identity verification, and compliance records may need to be retained for several years after account closure.

When personal information is no longer required, we will securely delete, anonymize, or destroy it, subject to applicable law and technical constraints.

11. How We Protect Personal Information

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

These measures may include:

SSL/TLS encryption in transit;
encryption or tokenization of sensitive data where appropriate;
access controls and role-based permissions;
multi-factor authentication and account security controls;
logging and monitoring;
vendor due diligence and contractual protections;
data minimization and retention controls;
staff confidentiality obligations and training.

No method of transmission over the Internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete personal information;
withdraw consent, where processing is based on consent and withdrawal is legally and contractually possible;
request information about how your personal information has been used or disclosed;
request deletion of personal information in certain circumstances, subject to legal and regulatory retention obligations;
complain to us about our privacy practices;
file a complaint with an applicable privacy regulator.

We may need to verify your identity before fulfilling a request. Some rights may be limited where legal obligations, licensing rules, fraud prevention, responsible gaming requirements, or other legitimate restrictions apply.

13. Withdrawal of Consent

Where you have provided consent to the collection, use, or disclosure of your personal information, you may withdraw that consent at any time, subject to legal, contractual, and operational restrictions and reasonable notice.

Please note that withdrawing consent may affect our ability to provide some or all services to you. For example, if you withdraw consent for identity verification or required compliance processing, we may not be able to open or maintain your account.

14. Marketing Communications

If you opt in to receive marketing messages, we may send you newsletters, promotions, bonus offers, event announcements, and service-related promotional updates by email, SMS, push notification, or other channels, where permitted.

You can opt out of marketing communications at any time by:

using the unsubscribe link in emails;
changing your account communication preferences;
contacting customer support or our privacy contact.

Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account, transactions, security, compliance, or service updates.

15. Responsible Gaming and Profiling

As part of our obligations to promote safe and responsible gambling, we may analyze account activity and behavioral patterns to identify signs of risky play or potential harm. This may include monitoring:

session length;
deposit frequency;
loss patterns;
abrupt behavioral changes;
use of responsible gaming tools;
other account risk indicators.

Where appropriate, we may take steps such as contacting you, limiting certain features, requesting additional information, or applying responsible gaming measures in accordance with our policies and legal obligations.

We may also use automated systems for fraud detection, identity verification, security screening, and risk assessment. Important decisions may still involve human review, especially where required by law or internal policy.

16. Payment Information

Payments may be processed by third-party payment processors and financial partners. We do not necessarily store full payment card details on our own systems where secure third-party solutions are used.

We may still collect transaction metadata and limited payment-related information necessary for:

deposits and withdrawals;
fraud checks;
chargeback handling;
compliance reviews;
reconciliation and customer support.

Please note that payment providers may process your personal information under their own privacy notices.

17. Geolocation and Jurisdiction Controls

We may collect or infer information about your location, including from your IP address, device settings, or verification tools, to:

determine whether our services are available in your jurisdiction;
comply with legal and licensing restrictions;
prevent prohibited or unlawful access;
support fraud prevention and security.

If you access the Website from a jurisdiction where our services are restricted or prohibited, you may be denied access or have your account limited or closed.

18. Third-Party Links and Services

The Website may contain links to third-party sites, games, payment methods, or services. We are not responsible for the privacy, security, or content practices of third parties.

We encourage you to review the privacy notices of any third-party services you access through or in connection with the Website.

19. Data Accuracy

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date. We may ask you to update or confirm your information from time to time, especially for verification, compliance, security, or withdrawal purposes.

20. Account Closure

You may request closure of your account by contacting support, subject to any open transactions, verification requirements, ongoing investigations, self-exclusion restrictions, or legal retention obligations.

Closing an account does not necessarily result in immediate deletion of personal information, as we may need to retain certain information for regulatory, legal, fraud prevention, audit, responsible gaming, and recordkeeping purposes.

21. Children’s Privacy

The Website is not intended for children or anyone under the legal gambling age in their jurisdiction. We do not knowingly market to or collect personal information from underage individuals.

If you believe that an underage person has provided personal information to us, please contact us immediately so we can investigate and take appropriate action.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, regulatory expectations, or privacy practices.

When we make changes, we will post the updated version on this page and update the Last Updated date above. Where required by law, we will provide additional notice or obtain consent for material changes.

Your continued use of the Website after any update becomes effective means that you acknowledge the revised Privacy Policy, to the extent permitted by law.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Privacy Officer / Data Protection Contact
Stone Vegas
Website: https://stonevegas1.com/
Email: [email protected]
Support Email: [email protected]

If you are not satisfied with our response, you may have the right to contact the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada, or a relevant provincial authority where applicable.

24. French Language Version

Where required or appropriate, a French version of this Privacy Policy may be made available. In the event of inconsistency between language versions, the version required by applicable law or explicitly designated as controlling will prevail.

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